What is 3PL returns processing?
3PL returns processing is part of the supply chain process. It is the business of receiving, inspecting, repairing, exchanging, refurbishing and re-stocking. Each step in product returns processing must be managed and monitored.
Businesses handling returns in-house generally reach a point where this task becomes inefficient and requires a new solution.
Partnering with a 3PL provider allows you to outsource this process while still having full transparency.
Your 3PL’s monitoring strategy should include integration with your e-Commerce store so that inventory can sync across fulfillment centers. This is especially important when it comes to returns and restocking. A seasoned 3PL can support your existing RMA (Return Merchandise Authorization) solution or can offer in house developed RMA solutions.