Returns Processing Management
Returning goods to an online merchant is often irritating to customers, and it can be a pain point for the retailer as well.
If you’re processing returns in-house, this will require a great deal of coordinating resources. Extra time is required to ensure the process is completed in a way that is efficient for the business and easy for the customer.
As a retailer, it’s imperative to commit to a returns processing strategy that’s seamless and transparent for all involved. However, returns are inevitable, and implementing a thoughtful strategy for this practice is a non-negotiable part of doing business, especially in eCommerce.
The National Retail Federation determined that, on average, 20.8% of online items will be returned.
Given this statistic, partnering with a 3PL to manage the processing of your returns strategy will allow you to spend more time growing your business instead of being consumed with the details behind returns processing.