Customer Care

The holiday season is done, which meant a huge boost in sales for retailers. But with the sales comes the returns. No one likes a return---either making one or receiving one. Retailers must deal with many different types of returns during the holidays, from a...

As both a domestic and international market leader, Amazon’s revenue among its channels continues its climb into Q4. While Amazon forges ahead, sometimes at the expense of its own margins, its competitors are nonetheless left wondering how they’ll remain competitive. Still Growing Financially, Amazon has had an...

Sellers on Amazon, especially smaller ones, have been hit with a couple of increases from the online retailer this year, including the latest series aimed at sellers’ inventory levels. Many sellers will be paying higher prices to store inventory with the retailer, as Amazon looks...

Many start-up and small companies choose to handle order fulfillment themselves, whether to save money or maintain control over their business. At some point, however, the question as to whether to outsource fulfillment will come up. For some companies, continuing to fulfill their own orders...

Deciding on any business service takes a thorough evaluation and trusting a third-party to handle your company’s fulfillment process is no exception. For an e-commerce company, this can be an especially difficult decision as the fulfillment company will be handling receiving, picking, packing, and shipping...

The direct-to-consumer (DTC) business model is becoming more attractive to retailers for several reasons. To engage consumers, manufacturers are incorporating new channels into their mix. DTC is a growing channel for retailers in today’s competitive global economy as it offers the ability to interact with...

For Ecommerce stores, branching out and providing their business on Amazon has become the key part in keeping up with the competitive market of online selling. More importantly, creating a recognizable brand has been the marker to set Ecommerce businesses apart from their competitors. With...

Being an online retailer isn’t easy these days. Balancing increasing customer demands for faster delivery times with the cost of doing so is a challenge that every e-retailer faces. Delivering individual orders to customers’ homes is significantly more expensive than stocking a store, and customers...

The holiday shopping and shipping season has arrived---the most lucrative time of the year for most online businesses.  Now is a good time to assess your performance from last holiday season and create a shipping strategy for this one to ensure no orders are missed...

Nearly every consumer is participating in social media in some capacity so it is up to an e-retailer to capitalize on it to grow sales.   The content of social media posts is just as, if not more important, than the platforms you use.   With a...