customer experience Tag

There are thousands of subscription box companies, making for a saturated market. Consumers are not any less enamored with the concept though, so entrepreneurs still have a chance to capitalize on this market segment. In order to succeed, however, a subscription box company must stand...

Great, you made a sale – now what? A successful customer relationship starts and ends with a clear understanding of expectations. In other words, the communication that takes place pre-sale largely determines the long term success of every new customer you bring on. It’s easy to joke...

As a marketing or sales person, you are constantly trying to spread your message. You talk about features, benefits, ROI, and any other reason you can think of regarding how what you're selling matters to prospective clients. But, do prospects really recognize value in what you...