Subscription box companies fulfill a special niche for consumers by providing a regular delivery of curated products each month. But as their popularity grows, so grows the competition and the need to operate smarter. The nature of the subscription box industry creates unique challenges for sellers...

Customer service only gets you so far. And, it doesn’t equal good service. It’s easy (and common) for companies to claim it’s their service that sets them apart- but does it ever really? Most companies are selling something that is more or less just a commodity....

Great, you made a sale – now what? A successful customer relationship starts and ends with a clear understanding of expectations. In other words, the communication that takes place pre-sale largely determines the long term success of every new customer you bring on. It’s easy to joke...