Being an online retailer isn’t easy these days. Balancing increasing customer demands for faster delivery times with the cost of doing so is a challenge that every e-retailer faces. Delivering individual orders to customers’ homes is significantly more expensive than stocking a store, and customers...
Just about every company is looking to lower costs and get better value for their transportation spend. Yet, not every company conducts a detailed freight invoice audit on a regular basis. Failure to reconcile shipping invoices can result in higher shipping costs, loss of carrier...
The online retail environment is more dynamic than ever, with competition among retailers at an all-time high. According to McKinsey, e-commerce in the United States has grown about 18% per year, and now accounts for almost 9% of all retail. With such large growth in...
Long gone are the days when it would take a week for something you ordered on the internet to arrive at your home. As if a two-day delivery window were not fast enough, same-day delivery is now revolutionizing the way we shop. In the last...
Free shipping has become a major marketing and selling point for many ecommerce companies. And some consumers associate free shipping with free return shipping as well. Free shipping on returns becomes an effective marketing tool and helps you stand out from the competition. While some...
Most of the major trends in ecommerce for 2018 narrow to a single point: creating an excellent customer experience. For the logistics side of ecommerce, that means ensuring that both deliveries and returns are handled promptly and with no pain or frustration for the customer....
UPS is not waiting until 2018 to implement some of its rate hike. In fact, a price increase to a large part of its shipping services will take effect on December 24, 2017, right in the middle of the holiday shipping season. The higher shipping...
The expectations of today’s e-commerce customers are changing the shipping landscape. The former delivery window of 5-7 days is no longer considered acceptable, and deliveries within 2-3 days have become the norm for ecommerce deliveries. Amazon is partially the reason for the change in consumers’ demands. ...
Procuring products for your subscription box is one of the most important steps to retaining current customers and growing your customer base. Without products that appeal to your target audience, customers will not be interested in continuing their subscription. When first starting your business, you...
As your ecommerce business grows, managing your fulfillment operations in-house may become more than your business is equipped to handle. Fulfilling more orders requires additional warehouse space, hiring more employees, and possibly upgrading your order processing system. Once business volume warrants it, many businesses seek...